Ranch Reflections are articles written by students who want to share their experiences, thoughts, and concerns. This is a great opportunity for students to branch out beyond traditional news stories. This edition features senior Lexi Burulia’s experiences with her unusual job.
Lexi Burulia – Mustangs Ahead
(LAKEWOOD RANCH, FL)- I would think many LRHS students consider babysitting, hosting, or waiting tables typical high school jobs. When I first turned 16, I got my first job as a host at a local restaurant. But today my responsibilities are very different.
After eight months of bussing, running around for 10 hours a day, and going home smelling like barbeque, I finally decided the restaurant industry wasn’t for me and it was time to take a chance on an untraditional teenage job.
After I quit there, I got two other typical jobs, neither of which worked out. I worked at a smoothie bar for two days and I also worked at a sports bar for a day, which was when I finally gave up on finding a new job. I was unemployed for about two months, which took a giant toll on my life.
I have to pay for my car, phone, gas, and insurance, which adds up when you’re not making money. At this point, my family saw how much I was struggling to find a job that worked for me and decided to help.
When we moved into our new house, I started babysitting for a family that lived down the street. The mother was a stay at home mom and the dad was the owner of a nationwide call center. They became good family friends and my older brother started working for his company.
Once Anthony, the owner of the company, along my parents, realized I was mature enough, I started working for a call center as a customer service representative (CSR).
As a CSR, I answer calls and schedule appointments for a nationwide garage door repair and installation company. I follow a basic script, asking if the customer has ever used our company before and for their address and zip code to verify our company services their area.
Based off their locations, my scheduling system narrows down the technicians in their area and what day and time they are available. Once the customer and I agree on a time that works best, I put the appointment on hold and create a new work order for them, which is an account in our system which hold their information in case they need to make future appointments with the company.